Cancellation and Refund Policy for Eudoxia Stellar Films Pvt Ltd

Effective Date: 23rd July, 2023

Introduction

At Eudoxia Stellar Films Pvt Ltd, we are committed to ensuring the satisfaction of our clients. Please read our Cancellation and Refund Policy carefully to understand our practices regarding cancellation requests and refunds.

Policy Overview

Our policy covers the terms under which cancellations and refunds are processed, keeping in mind the quick turnaround time for the delivery of our services and products.

1. Cancellation Policy

• Initiation: Clients may request the cancellation of a service or product order.
• Time Frame: Cancellation requests must be made within 4 hours of the initial payment.
• Procedure: To initiate a cancellation, please contact our customer service team with your order details.

2. Refund Policy

• Eligibility: Refunds are only eligible if a cancellation request is made within the 4-hour window following payment.
• Post 4-Hour Window: Due to our expedited process of service and product delivery, any cancellations requested after 4 hours of payment are not eligible for a refund.
• Processing Refunds: Eligible refunds will be processed to the original method of payment within 3 working days .

3. Service and Product Delivery

• Delivery Time: We guarantee that all services and products delivery will be started after 4 hours of receiving the payment.
• Confirmation: Clients will receive a confirmation of service activation or product dispatch as soon as it is processed.

4. Contact Information

For any queries or to initiate a cancellation, please contact our customer support team at ceo@eudoxiainternational.com .

6. Amendments to the Policy

Eudoxia Stellar Films Pvt Ltd reserves the right to modify this policy at any time. Continued use of our services after any changes indicates your acceptance of the new terms.

Thank you for choosing Eudoxia Stellar Films Pvt Ltd. We value your business and are committed to providing exceptional service.