Privacy Policy
Effective Date: 31st July, 2023
Eudoxia Stellar Films Private Limited (“Eudoxia Stellar Films,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, or services, or engage with us in any way. By accessing or using our services, you consent to the practices described in this Privacy Policy.
**Information We Collect**
- **Personal Information:** We may collect personal information such as your name, email address, phone number, and any other information you provide when you contact us, sign up for our services, or interact with our website.
- **Usage Information:** We collect information about how you use our website and services, including your IP address, browser type, operating system, device information, and the pages you visit.
- **Cookies and Tracking Technologies:** We use cookies and similar tracking technologies to collect information about your browsing and interaction with our website. You can manage cookie preferences through your browser settings.
**How We Use Your Information**
We use your information for the following purposes:
- **Providing Services:** To provide our photography, video production, ad film making, and short corporate film services to you.
- **Communication:** To respond to your inquiries, provide customer support, and send important updates.
- **Analytics:** To analyze website usage and improve our services and user experience.
- **Marketing:** To send promotional materials and updates about our services, with your consent where required by applicable law.
**Disclosure of Your Information**
We may share your information in the following circumstances:
- **Service Providers:** We may share your information with trusted service providers who assist us in delivering our services and conducting our business operations.
- **Legal Compliance:** We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
**Data Security**
We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.
**Your Choices**
You can exercise the following choices regarding your information:
- **Access and Correction:** You can review and update your personal information by contacting us.
- **Marketing Communications:** You can opt out of receiving marketing communications from us by following the instructions in our communications or contacting us directly.
**Children’s Privacy**
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their personal information, please contact us, and we will take appropriate steps to delete such information.
**Changes to this Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with the effective date.
Refund Policy
**Cancellation and Refund**
Eudoxia Stellar Films Private Limited (“Eudoxia Stellar Films,” “we,” “our,” or “us”) is committed to providing digital products, online services, high-quality photography, video production, ad filmmaking, and short corporate film services to our clients. We understand that circumstances may arise where you need to cancel an order. Please review our refund policy below for information on cancellations and refunds.
**Cancellation Window**
Refunds are only applicable if you cancel your order within a specific timeframe. You may cancel your order and request a refund if the cancellation occurs within four (4) hours of placing the order. This window is provided to ensure that we can accommodate your cancellation request before work on the service begins.
**Refund Process**
If you cancel your order within the four-hour cancellation window, we will process your refund promptly. Refunds will be issued using the same payment method you used for the original purchase.
**Work Initiation**
After the four-hour cancellation window expires, we will initiate work on your requested service. Once the work has begun, we are unable to process a refund for the order.
**Exceptions**
While we strive to provide a fair and transparent refund policy, certain exceptional circumstances may be considered for refunds outside of the cancellation window. These circumstances will be evaluated on a case-by-case basis, and we reserve the right to make the final determination.
**Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Eudoxia Stellar Films Private Limited
Mumbai, Maharashtra, India
Email: stellarfilmseudoxia@gmail.com / esfilms@eudoxiainternational.com / ceo@eudoxiainternational.com
Phone: 8787318074
We will respond to your inquiries and requests in a timely manner.
**Consent**
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.